Conflict Resolution in the Workplace

Credits: 1.5


This course is designed to build on the skills you learned in the prerequisite negotiation course BOAH 2532 Negotiations, Teamwork, and Change to improve your skills in analyzing and resolving disputes in a variety of settings. Most of the lessons and principles covered in the course are not necessarily specific or unique to business-related or managerial applications, even though that will be the focal setting of study. A basic premise of the course is that while analytic skills are needed to discover optimal solutions to problems, a broad array of conflict management skills are often needed to get these solutions accepted and implemented. The course will allow participants the opportunity to develop these skills experientially, where considerable emphasis will be placed on learning from simulations and case analysis.

Prerequisite(s): BOAH 2532 Negotiations, Teamwork, and Change 1