This course studies the design and engineering of the business processes - the way businesses organize “work” in service as well as manufacturing operations. The interrelationships among design parameters, market/demand variability, and performance measures will be studied. The principles learnt here are critical in engineering and/or reengineering of the business processes in supply chains. Prerequisites: BQOM 2401 Statistical Analysis and BQOM 2421 Decision Technologies. Note: This course and BQOM 2421 Decision Technologies may be taken concurrently.