Six Sigma: Theory and Practice

Credits: 3


BQOM 2139 Six Sigma Theory and Practice has been designed to provide the student with: Strong theoretical knowledge of the Six Sigma Green Belt Body of Knowledge. Practical, hands-on, experience with the Six Sigma methodology. A Katz Six Sigma Green Belt Certificate, for students earning a grade of “B” or better. Six Sigma is a disciplined, data-driven approach to process improvement aimed at the near-elimination of defects from every product, process, and transaction. Lean topics will be included in this course. Six Sigma utilizes the following five-phase problem solving methodology known by the acronym DMAIC: Define the projects, the goals, and the deliverables to customers (internal and external). Describe and quantify both the defect and the expected improvement. Measure the current performance of the process. Validate data to make sure it is credible and set the baseline. Analyze and determine the root cause(s) of the defects. Narrow the causal factors to the vital few. Improve the process to eliminate defects. Optimize the vital few and their interrelationships. Control the performance of the process. Lock down the gains. To integrate theory and practice, students will be grouped in teams and work under the mentorship of a Six Sigma Black Belt on an industry client field project. Please note: students will be required to visit the client site multiple times throughout the term to gather data and/or present findings. Prerequisites: BQOM 2401 Statistical Analysis.