Information Technology

Technology resources are an integral part of the academic life of our students, faculty and staff. The Katz IT Services team is here to ensure that our community has all the tools necessary to achieve its goals.

Contact Katz IT

Help Desk Hours: Monday–Thursday 8:30–7:00, Friday 8:30–5:00
Location: 317 Mervis Hall
Phone: (412) 648-1601
Text/ SMS: (412) 214-8487

*Katz IT is closed for University holidays and recesses. During semester breaks and student recesses, we close at 5 p.m.

Your University Computer Account

Your Pitt user name and password has been sent to you via U.S. Mail. Your Pitt e-mail address is For instance, if John A. Smith was a student, and his University Computer Account name was jas293, his email address would be You may look up your user name at any time.

If you have not received your user name and password yet, go to any campus computing lab with a valid photo ID (passport, driver’s license, military ID, etc.) and ask for assistance at the desk. If you have your user name but have lost or forgotten your password, contact the Technology Help Desk by submitting an online request or calling 412 624-HELP [4357]. The Help Desk will ask specific questions to confirm your identity and will give you a new password over the phone only if you can answer these questions. Find more information here.

After you have received your user name and password, you should change your password and set the security questions on your account. Once these security questions are set, you may reset your password without going in person to a Campus Computing Lab.